Support & Troubleshooting
Lleverage provides multiple support channels and troubleshooting tools to make sure you can quickly resolve any issues and get the help you need to succeed with the platform. If you ever get stuck, remember that our team can help with any issue, whether it is a small configuration problem or a complex workflow design.
Key Features
Built-in error handling in the workflow canvas
Live support chat with technical team members
Detailed error information for failed workflow runs
Notification system for important alerts
Custom support for specific requirements
Demo and walkthrough options for new users
24/7 system monitoring and support
How to Use Built-in Error Handling
When building a workflow, look for orange outlines around nodes indicating configuration issues
Hover over the "i" icons next to field labels to see detailed error messages
Check the validation notification in the top right corner for a summary of all errors
Fix each issue as indicated by the error messages
Run your workflow again to verify that the errors are resolved
💡 The canvas validation system proactively identifies issues before you run your workflow, saving you time and troubleshooting effort
How to Get Live Support
Look for the HubSpot chat icon in the bottom right corner of the platform
Click the icon to open a support conversation
Describe your issue or question in detail
You will be connected with a technical team member who can help
Share screenshots or specific error messages if you have them
💡 Our support team includes technical specialists who can help with complex workflow issues, not just general questions
How to Troubleshoot Failed Workflow Runs
When a workflow run fails, review the error panel that appears
Read the error details to see exactly what went wrong
Navigate to the node where the error occurred
Check the input and configuration of that node
Adjust the workflow based on the error message
Use the Auto Fix button to let Copilot suggest a solution
⚠️ Authentication errors with external services are one of the most common causes of workflow failures - check tokens and connections first
How to Monitor Notifications
Open the notification area regularly to review alerts
Notifications will cover events such as:
Workflow failures
API authentication issues
Quota limits
System updates
Click on a notification to see more details
Follow the recommended actions to resolve the issue
💡 Staying on top of notifications helps you prevent issues before they impact your workflows
How to Handle System Downtime
If you experience any system downtime or availability issues, contact our support team immediately
Our team monitors the platform 24/7 to ensure maximum uptime
During any downtime events:
All workflow logs and execution records are preserved
No data is lost
Failed runs can be retried once service is restored
Our support team will provide updates on resolution timelines
💡 Even during downtime, we maintain complete logs and records of all workflow activities, ensuring full traceability
How to Request Additional Resources
If you need something that is not available yet, we can help:
Use the search bar to check for the integration, action, or template
If no results appear, click "Request Action"
You can also contact support through the chat feature
Or go to User Settings → Request Feature
For documentation needs, request topics directly in support chat and let us know what details would be most helpful
💡 We welcome feature requests, documentation requests, and specific needs. If it's not in the platform yet, reach out and we'll work through it with you
How to Schedule a Personalized Demo
Request a demo through the support chat
Contact your account representative
Or use the "Schedule Demo" option on our website
During the demo you can:
Get a walkthrough of specific features
Ask questions about your use cases
Receive personal guidance for your workflows
💡 Personalized demos are especially useful for new users or when rolling out complex workflows across a team
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