Troubleshooting and Support

Lleverage provides multiple support channels and troubleshooting tools to make sure you can quickly resolve any issues and get the help you need to succeed with the platform. If you ever get stuck, remember that our team can help with any issue, whether it is a small configuration problem or a complex workflow design.

Key Features

• Built-in error handling in the workflow canvas

• Live support chat with technical team members

• Detailed error information for failed workflow runs

• Notification system for important alerts

• Custom support for specific requirements

• Demo and walkthrough options for new users

• 24/7 system monitoring and support

How to Use Built-in Error Handling

1. When building a workflow, look for orange outlines around nodes indicating configuration issues

2. Hover over the "i" icons next to field labels to see detailed error messages

3. Check the validation notification in the top right corner for a summary of all errors

4. Fix each issue as indicated by the error messages

5. Run your workflow again to verify that the errors are resolved

💡 The canvas validation system proactively identifies issues before you run your workflow, saving you time and troubleshooting effort

How to Get Live Support

1. Look for the HubSpot chat icon in the bottom right corner of the platform

2. Click the icon to open a support conversation

3. Describe your issue or question in detail

4. You will be connected with a technical team member who can help

5. Share screenshots or specific error messages if you have them

💡 Our support team includes technical specialists who can help with complex workflow issues, not just general questions

How to Troubleshoot Failed Workflow Runs

1. When a workflow run fails, review the error panel that appears

2. Read the error details to see exactly what went wrong

3. Navigate to the node where the error occurred

4. Check the input and configuration of that node

5. Adjust the workflow based on the error message

6. Use the Auto Fix button to let Copilot suggest a solution

⚠️ Authentication errors with external services are one of the most common causes of workflow failures - check tokens and connections first

How to Monitor Notifications

1. Open the notification area regularly to review alerts

2. Notifications will cover events such as:

   • Workflow failures

   • API authentication issues

   • Quota limits

   • System updates

3. Click on a notification to see more details

4. Follow the recommended actions to resolve the issue

💡 Staying on top of notifications helps you prevent issues before they impact your workflows

How to Handle System Downtime

1. If you experience any system downtime or availability issues, contact our support team immediately

2. Our team monitors the platform 24/7 to ensure maximum uptime

3. During any downtime events:

   • All workflow logs and execution records are preserved

   • No data is lost

   • Failed runs can be retried once service is restored

4. Our support team will provide updates on resolution timelines

💡 Even during downtime, we maintain complete logs and records of all workflow activities, ensuring full traceability

How to Request Additional Resources

If you need something that is not available yet, we can help:

1. Use the search bar to check for the integration, action, or template

2. If no results appear, click "Request Action"

3. You can also contact support through the chat feature

4. Or go to User Settings → Request Feature

5. For documentation needs, request topics directly in support chat and let us know what details would be most helpful

💡 We welcome feature requests, documentation requests, and specific needs. If it's not in the platform yet, reach out and we'll work through it with you

How to Schedule a Personalised Demo

1. Request a demo through the support chat

2. Contact your account representative

3. Or use the "Schedule Demo" option on our website

During the demo you can:

• Get a walkthrough of specific features

• Ask questions about your use cases

• Receive personal guidance for your workflows

💡 Personalised demos are especially useful for new users or when rolling out complex workflows across a team

Common Error Codes

Workflow Execution Errors

404 - Workflow Not Found

• Cause: Workflow slug doesn't exist, workflow was deleted, or no published version available

• Solution: Check the workflow URL, verify the workflow exists, and ensure it has been published

408 - Workflow Timeout

• Cause: Execution exceeds 5 minutes or plan limits exceeded

• Solution: Optimise your workflow for faster execution or upgrade your plan for longer runtime limits

409 - Workflow Aborted

• Cause: User clicked stop/abort, client disconnected, or manual cancellation

• Solution: Review your workflow design and restart the execution if needed

Node Configuration Errors

400 - Invalid Node Configuration

• Cause: Missing required fields, invalid inputs, or authentication failures

• Solution: Check all required fields are filled and credentials are valid

401 - Authentication Error

• Cause: Invalid API keys, expired tokens, or missing credentials for external services

• Solution: Update your API keys and tokens in the integration settings

404 - Subworkflow Not Found

• Cause: Referenced subworkflow doesn't exist or was deleted

• Solution: Check that the subworkflow exists and is properly published

Canvas and UI Errors

500 - Node Rendering Error

• Cause: Node component crashes or invalid node definition

• Solution: Delete the problematic node and add a new one in its place

422 - Unreachable Nodes

• Cause: Workflow has nodes that can't be reached from start nodes or circular dependencies

• Solution: Review your workflow structure and ensure all nodes are properly connected

Copilot Errors

503 - Copilot Service Unavailable

• Cause: AI service unavailable, request timeout, or rate limiting

• Solution: Try again in a few moments or contact support if the issue persists

400 - Copilot Generation Failed

• Cause: Invalid prompt or malformed request

• Solution: Rephrase your request with clearer instructions and try again

⚠️ If you encounter any error code not listed here, contact our support team immediately for assistance

Emergency Support

For urgent issues affecting production workflows:

• Use the live chat feature and mention "URGENT" in your first message

• Email our emergency support if chat is unavailable

• Our technical team monitors critical systems 24/7 and will respond promptly

💡 When reporting errors, include the error code, workflow name, and any error messages you see - this helps our team resolve issues faster