Getting Help and Troubleshooting

Lleverage provides multiple support channels and troubleshooting tools to ensure you can quickly resolve any issues you encounter and get the help you need to succeed with the platform.

Key Features

• Built-in error handling within the workflow canvas

• Live support chat with technical team members

• Detailed error information for failed workflow runs

• Notification system for important alerts

• Custom support for specific requirements

• Demo and walkthrough options for new users

How to Use Built-in Error Handling

1. When building a workflow, look for orange outlines around nodes indicating configuration issues

2. Hover over the "i" icons next to field labels to see detailed error messages

3. Check the validation notification in the top right corner for a summary of all errors

4. Fix each issue as indicated by the error messages

5. Run your workflow again to verify that the errors have been resolved

💡 The canvas validation system proactively identifies potential issues before you run your workflow, saving you time and troubleshooting effort.

How to Get Live Support

1. Look for the Hubspot chat icon in the bottom right corner of the platform

2. Click the chat icon to open the support conversation

3. Describe your issue or question in detail

4. You'll be connected with a technical team member who can help

5. Share screenshots or specific error messages if available to help diagnose the issue

💡 Lleverage's support team includes technical personnel who can help with complex issues, not just general customer service.

How to Troubleshoot Failed Workflow Runs

1. When a workflow run fails, review the error panel that appears

2. The error information will specify exactly what went wrong

3. Navigate to the node where the error occurred

4. Check the input and configuration of the problematic node

5. Make the necessary adjustments based on the error message

6. You can also use the "Auto Fix" button to let Copilot suggest a solution

⚠️ Pay special attention to authentication issues with external services, as these are common causes of workflow failures.

How to Monitor Notifications

1. Check the notification area regularly for alerts about your workflows

2. Notifications will inform you about important events such as:

   • Workflow failures

   • API authentication issues

   • Quota limitations

   • System updates

3. Click on a notification to see more details

4. Follow the recommended actions to resolve any issues

💡 Keeping track of notifications helps you stay on top of potential issues before they impact your workflows.

How to Request Additional Resources

1. If you need specific integrations, actions, or templates not currently available:

   • Use the search bar to look for the resource

   • When no results appear, click "Request Action"

   • Or contact support through the chat feature

   • Or go to User Settings → Request Feature

2. For documentation needs:

   • Request specific documentation topics through support chat

   • Provide details about what information would be most helpful

💡 Lleverage welcomes feature and documentation requests to better serve your needs.

How to Schedule a Personalized Demo

1. If you need more hands-on guidance:

   • Request a demo through the support chat

   • Or contact your account representative

   • Or use the "Schedule Demo" option on the website

2. During the demo, you can:

   • Get a walkthrough of specific platform features

   • Ask questions about your specific use cases

   • Receive personalized guidance for your workflows

💡 Personalized demos are particularly helpful for new users or when implementing complex workflows for specific business needs.