Getting Help and Troubleshooting

Lleverage provides multiple support channels and troubleshooting tools to make sure you can quickly resolve any issues and get the help you need to succeed with the platform. If you ever get stuck, remember that our team can help with any issue, whether it is a small configuration problem or a complex workflow design.

Key Features

• Built in error handling in the workflow canvas

• Live support chat with technical team members

• Detailed error information for failed workflow runs

• Notification system for important alerts

• Custom support for specific requirements

• Demo and walkthrough options for new users

How to Use Built in Error Handling

1. When building a workflow, look for orange outlines around nodes indicating configuration issues

2. Hover over the “i” icons next to field labels to see detailed error messages

3. Check the validation notification in the top right corner for a summary of all errors

4. Fix each issue as indicated by the error messages

5. Run your workflow again to verify that the errors are resolved

💡 The canvas validation system proactively identifies issues before you run your workflow, saving you time and troubleshooting effort

How to Get Live Support

1. Look for the HubSpot chat icon in the bottom right corner of the platform

2. Click the icon to open a support conversation

3. Describe your issue or question in detail

4. You will be connected with a technical team member who can help

5. Share screenshots or specific error messages if you have them

💡 Our support team includes technical specialists who can help with complex workflow issues, not just general questions

How to Troubleshoot Failed Workflow Runs

1. When a workflow run fails, review the error panel that appears

2. Read the error details to see exactly what went wrong

3. Navigate to the node where the error occurred

4. Check the input and configuration of that node

5. Adjust the workflow based on the error message

6. Use the Auto Fix button to let Copilot suggest a solution

⚠️ Authentication errors with external services are one of the most common causes of workflow failures, check tokens and connections first

How to Monitor Notifications

1. Open the notification area regularly to review alerts

2. Notifications will cover events such as workflow failures, API authentication issues, quota limits, and system updates

3. Click on a notification to see more details

4. Follow the recommended actions to resolve the issue

💡 Staying on top of notifications helps you prevent issues before they impact your workflows

How to Request Additional Resources

If you need something that is not available yet, we can help

1. Use the search bar to check for the integration, action, or template

2. If no results appear, click Request Action

3. You can also contact support through the chat feature

4. Or go to User Settings → Request Feature

5. For documentation needs, request topics directly in support chat and let us know what details would be most helpful

💡 We welcome feature requests, documentation requests, and specific needs. If it is not in the platform yet, reach out and we will work through it with you

How to Schedule a Personalised Demo

1. Request a demo through the support chat

2. Contact your account representative

3. Or use the Schedule Demo option on our website

During the demo you can Get a walkthrough of specific features Ask questions about your use cases Receive personal guidance for your workflows

💡 Personalised demos are especially useful for new users or when rolling out complex workflows across a team