Everyday use

Common questions about everyday Agent use.

What is the Agent actually for?

Use the Agent for work where the route depends on what it discovers: messy inputs, exceptions, several systems or human judgement.

For a fixed repeatable process that should run in the background, use a Workflow.

What is the difference between an Agent and a Workflow?

The Agent is flexible and can change its route while working. A Workflow is deliberately structured in advance.

Most real processes use both.

What is the best way to start?

Pick one real task with a checkable result. Give the Agent the outcome, relevant evidence and important constraints, then verify what it produces.

See Getting started with the Agent.

Can I talk to the Agent instead of typing?

Yes. Call with Agent is a live voice conversation in the web Agent.

The Agent can also propose a call from a normal web session. You choose Call to start it.

Dictation is different: it only turns speech into a text message.

Can the Agent call me by itself?

It can propose a call, but it does not automatically start an unsolicited live call. You decide whether to accept the proposal.

Can I use the Agent in Slack or Teams?

Yes, when your organisation has configured the relevant Channel.

Channel conversations can be pinned to a Project or use eligible capabilities from the current speaker's authorised Project scope.

How do I know what the Agent actually did?

Follow the session activity and inspect the concrete outputs. For consequential work, verify the resulting record, file or system state.

See Session workspace.