Skills are reusable tool packages that extend what the agent can do — bundling instructions, integrations, knowledge bases, and data tables into repeatable capabilities.
Skills are the building blocks that make the Operator Agent useful for your specific business processes. A skill packages up everything the agent needs to perform a particular task: instructions on what to do, connections to external systems, and access to relevant knowledge.
Think of a skill like an app for your agent. Just as you install apps on your phone to add capabilities, you add skills to your project to teach the agent new tasks.
A skill can include:
Instructions — What the agent should do when the skill is invoked, how it should behave, and what output to produce.
Integrations — Connected apps (e.g. Gmail, Business Central, Slack) with the credentials needed to use them.
Knowledge bases — Document collections the agent can search for context and reference data.
Data tables — Structured data the agent can query and use during execution.
When you give the agent a task, it evaluates which of its available skills are relevant and invokes them as needed. You'll see this in the chat as skill cards — visual indicators showing which skill is running and its progress.
The agent can:
Use multiple skills in a single session
Decide which skills to use based on your request
Chain skills together when a task requires several capabilities
Skills have different visibility depending on your role:
Operator
Only published, enabled skills — they appear automatically when the agent uses them
Builder / Admin
All skills including drafts, disabled skills, and version history
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