# Skills

Skills are the building blocks that make the Operator Agent useful for your specific business processes. A skill packages up everything the agent needs to perform a particular task: instructions on what to do, connections to external systems, and access to relevant knowledge.

### What Is a Skill?

Think of a skill like an app for your agent. Just as you install apps on your phone to add capabilities, you add skills to your project to teach the agent new tasks.

A skill can include:

* **Instructions** — What the agent should do when the skill is invoked, how it should behave, and what output to produce.
* **Integrations** — Connected apps (e.g. Gmail, Business Central, Slack) with the credentials needed to use them.
* **Knowledge bases** — Document collections the agent can search for context and reference data.
* **Data tables** — Structured data the agent can query and use during execution.

### How Skills Work at Runtime

When you give the agent a task, it evaluates which of its available skills are relevant and invokes them as needed. You'll see this in the chat as **skill cards** — visual indicators showing which skill is running and its progress.

The agent can:

* Use **multiple skills** in a single session
* Decide **which skills to use** based on your request
* **Chain skills together** when a task requires several capabilities

### Skill Visibility

Skills have different visibility depending on your role:

| Role                | What You See                                                                        |
| ------------------- | ----------------------------------------------------------------------------------- |
| **Operator**        | Only published, enabled skills — they appear automatically when the agent uses them |
| **Builder / Admin** | All skills including drafts, disabled skills, and version history                   |

{% content-ref url="/pages/w8GlWwXaO54V8gcV2up8" %}
[Using Skills](/operator-agent/skills/using-skills.md)
{% endcontent-ref %}

{% content-ref url="/pages/HU86KkoN2CJcfOizUE0N" %}
[Creating Skills](/operator-agent/skills/creating-skills.md)
{% endcontent-ref %}


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