# Integrations

The Operator Agent can interact with external systems through connected integrations. Once an app is connected, the agent can use its actions as tools — reading data, sending messages, updating records, and more.

### How Integrations Work with the Agent

When you connect an integration app to a skill or project, the agent gains access to that app's actions. For example:

* **Gmail** — Read emails, send replies, search for messages
* **Business Central** — Look up orders, update records, create entries
* **Slack** — Send messages, post to channels
* **Google Sheets** — Read and write spreadsheet data
* **Salesforce** — Query and update CRM records

The agent decides when and how to use these integrations based on your request. You don't need to specify which integration to use — the agent matches your task to the available tools.

### Connecting an Integration

Integrations are typically connected through skills:

1. Open the skill that needs the integration
2. Add the integration app as a component
3. Connect your account when prompted

Once connected, the credentials are scoped to that skill. The agent only uses credentials that are explicitly attached — it won't use credentials from other skills or contexts.

> ⚠️ Each integration connection requires authentication with the external service. Make sure you have the right permissions in the target system.

### Available Integrations

Lleverage supports a wide range of integration apps. See the [External Apps Integration](/external-apps-integration.md) section for the full list of supported apps and their configuration details.

### Integration Actions in Chat

When the agent uses an integration during a session, you'll see it reflected in the chat:

* **Tool cards** show which integration action is being called
* **Narration** describes what the agent is doing with the integration
* **Results** are summarised in the agent's response

This gives you visibility into exactly how the agent is interacting with your external systems.

### Security and Credentials

* Credentials are **scoped to skills** — the agent can only use the credentials explicitly attached to its available skills.
* Integration connections use **OAuth or API key authentication** depending on the service.
* Credentials are managed through the platform's secure credential store.
* See [Secrets and Global Variables](/secrets-and-global-variables.md) for more on credential management.


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```

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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.